As businesses increasingly recognize people as their greatest asset, the employee experience has become more important. Engaged employee have a stronger performance and it leads to a direct and measurable impact on business performance. However, to create a strong employee experience, a business must assess the current one and design new creative approaches to improve it.
In this article, we’ll explain what is employee experience and what are the tools you can use to create your own winning strategy. We’ll walk you through the concept and some practical tips, too.
Table of Contents
What is employee experience ?
From the moment the employee takes a look at your job offer to the moment he’ll leave your company, everything that he will do, feel and see will be part of his employee experience. This concept may include:
- The onboarding
- The day-to-day activities
- The reporting and access to information
- The offboarding
A positive employee experience is fundamental for your business performance and it is an effective way to reduce turn over.
The five stage of employee experience
- Attraction/Recruitment:
This includes all steps leading to the recruitment of a new collaborator. To ensure a great employee experience from the beginning, make sure to establish trust with your potential new hire. Ask yourself if the jobs advertisement were attractive enough? how will be the interview process? Are the prospective hires updated regarding the process? All these questions will help you build a better experience.
- Onboarding
Once you have found your perfect match, you must take good care of the onboarding process. This part is critical as it will impact an employee’s tenure. When you partner with an EOR, this part is co-handle by your and your partner. Be sure to give your new hire the most relevant and valuable information so he can be comfortable with his new job and situation.
- Development
- Retention
Replacing an employee is quite costly for a company. To avoid a high turnover, the company must do all it can to hold its existing employees by developing a strong employee retention strategy. To boost your employee retention, be sure to foster a culture of belonging at work, listen your employees and act when necessary.
- Offboarding
All employee will leave the company one day for various reasons. To reduce your turnover, make sure to understand well the reasons behind the employee’s decision. There is no better opportunity to improve and develop the employee experience for your current and future collaborators.
What are the business impacts ?
Business Performance
Businesses with engaged employees see a 41% reduction in absenteeism and a 17% increase in employee productivity, according to Gallup’s « State of the American Workplace » report.
Wider Talent pool
A strong employee experience is one of your organization’s most powerful investments. It’ll lead to noticeable benefits such as a wider talent pool. When hiring global, combining a great experience from your company and a positive onboarding process from your EOR will undoubtedly allow you to attract the best talent available on the market.
Higher retention rate
If the employee go through a negative employee experience during the onboarding process, there is great chances that he will not maintain good relationship with your EOR partner and would be likely to leave your company sooner than expected.
How to improve employee experience?
Listen to your employee
Start the process by asking your employee the feedback on his employee journey and measure his engagement. To do so, you can prepare a survey which assess both the employee engagement and the overall employee experience to discover what drives engagement.
Make sure to assess the following points: comunication, inclusion and leadership as these themes are usually keypoints in your employee experience.
Map the employee journey
Basically, an employee journey map is a visual representation of the various stages employees go through during his employee lifecycle.
Mapping the employee journey is crucial to design your employee experience strategy. To correctly map your employee journey and be able to spot critical touchpoints, you can start by assessing the five stages of employee experience : adopt a people-centric approach and gather feedback to understand what the employee has experienced.
Design creative approaches
The point here is to gather all feedback to deeply understand systemic issues and fix them. To design creatives solutions, it is pivotal to include the 3 environments of employee experience: the company culture, the technology environment and the workplace environment.
Invest in process with pivotal impact
Once you’ve designed new processes, make sure to implement them and invest in process which will have the strongest impact.
What are the tools to improve employee experience?
Employee experience journey map
Employee experience journey map is the most valuable asset as it will help you organize and visualize the employee life-cycle stage.
Surveys and feedbacks
Still the most trusted and secure way to collect feedback at scale. Employee surveys allow you to tap into the thoughts and feelings of your workforce and discover what they value most. Once you understand what drives and engages them, you can start to develop people-centric strategies that improve retention, well-being, inclusion, productivity and satisfaction, helping to push your organization forward.
collaboration tools & Intranet
Collaboration platforms and intranet helps your employees to communicate and enhance their work experience. They allow an improvement in quality with tangible results because it often offers a greater ability to process company information, a greater internal communication, and a greater collaboration between teams as it create specific communication channels.
Employee interviews
Interviews are a strong tool to collect feedback as it allows the employee to interact with someone. With real-time insights, you’ll understand the critical touchpoints of employee journey, and drive actions across the organization to retain your top talent and build a happier, more engaged workforce.
How can Europortage benefits your business ?
We are an Employer of Record (EOR) company in Latin America. With our EOR and Payroll Services, we hire and onboard your candidates while managing compliance. Besides, we manage your payroll in LATAM. Do you have a project ? Contact us now!
